One Horn Blog #3: Firing Customers to Increase Transportation Brokerage Profitability
Someone once told me, “If they are not paying you, they are not a customer.” During my days owning an asset-based carrier, I wasted lots of time doing collection calls. I once had a customer who owed us a lot of money and who wanted a truck to pick up some steel. I actually drove
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How Freight Agents Can Operate from Anywhere, for a Great Lifestyle
When we reinvented One Horn from being an asset-based carrier to being a brokerage in 2007, it was the start of the Great Recession. At this time we had not yet embarked on the freight agent model, I was responsible for sales, my business partner/husband Louis was responsible for operations, and we had another employee
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Introducing One Horn Secrets of Freight Agent Success
When we first left the corporate world eight years ago to embark on our entrepreneurial path with One Horn Transportation, my business partner/husband Louis and I realized that there were no more “departments” to support us in our endeavor, we were it! So as two MBAs having worked for Fortune 500 companies, we set out
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